Frequently AskedQuestions

We stock premium supplement brands sourced from trusted manufacturers across Europe and North America — including NOW Foods, Webber Naturals, Quest, and Natures Aid. Every brand we carry is selected for quality, potency, and safety standards.

Yes. All products we carry are from established, internationally recognised supplement brands that undergo rigorous third-party testing for purity and potency. We do not stock unknown or unverified products.

We implement comprehensive quality control measures including third-party testing, batch tracking, and regular supplier audits. Every product is tested for purity, potency, and safety before reaching our customers.

We offer fast, reliable delivery across Kenya. Orders within Nairobi and its environs are typically delivered within 1-2 business days. Orders to other parts of Kenya are delivered within 2-4 business days. Express delivery options are available for urgent orders within Nairobi.

Yes, we deliver nationwide across Kenya. Nairobi and surrounding areas are covered within 1-2 business days, while upcountry deliveries typically take 2-4 business days depending on your location.

We offer a 30-day return policy on eligible products. Unopened, sealed items can be returned within 30 days of delivery for a full refund to your original payment method. Defective or incorrect items are accepted even if opened. Visit our Return Policy page for full details.

Each product comes with detailed usage instructions. Generally, we recommend taking supplements with food and plenty of water. Always consult with your healthcare provider before starting any new supplement regimen.

Our natural supplements are generally well-tolerated. However, individual responses may vary. Please read all ingredient lists carefully and consult your healthcare provider if you have any concerns or medical conditions.

Many of our supplements can be taken together safely. However, we recommend consulting with a healthcare professional to ensure the combination is appropriate for your individual needs.