ReturnPolicy

Overview

At Nouriva Naturals, we want you to be completely satisfied with your purchase. If for any reason you are not happy, we offer a straightforward 30-day return policy on eligible products.

Eligibility

• Products must be returned within 30 days of the delivery date.
• Products must be unopened, unused, and in their original sealed packaging for non-defective returns.
• Defective, damaged, or incorrect items are accepted for return even if opened.
• Products that have been opened and used are not eligible for return unless they are defective or damaged.

How to Initiate a Return

• Contact us within 30 days of receiving your order.
• Email us at nourivanaturals@gmail.com or call +254 114 092 500 with your order number and reason for return.
• We will confirm your return request and provide instructions within 1–2 business days.
• Pack the item securely in its original packaging where possible.
• Ship the item back to us using a trackable delivery method.

Return Shipping Costs

• If the return is due to a defective, damaged, or incorrect item — Nouriva Naturals covers the return shipping cost.
• If the return is due to a change of mind or personal preference — the customer is responsible for return shipping costs.

Refunds

• Once we receive and inspect the returned item, we will process your refund within 3–5 business days.
• Refunds are issued to the original payment method used at checkout.
• You will receive an email confirmation once your refund has been processed.
• Original shipping fees are non-refundable unless the return is due to our error.

Exchanges

We accept exchanges within 30 days of delivery. If you received a damaged or incorrect product, we will send a replacement at no additional cost. For exchanges due to personal preference, the item must be unopened and in original condition. Contact us at nourivanaturals@gmail.com to arrange an exchange.

Non-Returnable Items

• Opened or used supplements (unless defective).
• Products returned after 30 days of delivery.
• Items not in their original condition due to customer handling.

Contact Us

If you have any questions about our return policy, please reach out to our team. We are happy to help.